Already operating a Booking Engine, but unhappy with its high cost and its payment system’s denial of their audiences’ bank cards, Kitchen59 turned to Quendoo. Integrated with their PMS, local banking systems and operating at a third of the cost, we provided an ideal solution for their requirements and future aspirations.
With a faster, sleeker, more modern Booking Engine, the guest journey could be kick started in the right direction, appeal to their target audience and bring down barriers they saw between them and their guests.
Direct Bookings increased by 11.5x in the first months of operation, which facilitated far lower conversion costs and subsequently greater investment in marketing to develop their own in-house channel and limit dependency on OTAs.
Our previous experience was marked by stagnant frustration; an antiquated booking engine, rigid customization, and costly payment gateway integrations served as barriers rather than bridges to our success. It was hindering our brand’s vibrancy and appeal. And totally working against the customer journey we wanted to have.
Enter Quendoo - a breath of fresh, innovative air. Since we moved to Quendoo, things have changed dramatically, we’ve seen an 1150% increase in direct bookings! Thank you!
Choosing Quendoo was one of the change-making decisions we made for Kitchen59. Quendoo is not just the present but the undeniable future of innovative hotel management solutions. It’s a practical, smart solution that aligns with the modern needs in the hospitality landscape.
Stefan Zhelyazkov
General Manager
© 2024 QUENDOO All Rights reserved.
QUENDOO has been supported by "Vitosha Venture Partners Fund l", a private equity fund, co-financed by the European Structural and Investment Funds under the operational program "Innovation and Competitiveness 2014-2020", managed by the Fund Manager of Financial Instruments in Bulgaria. 
